Public Offer (Terms of Use)

1. Definitions

1.1. Service — the Seller Helper software suite: mobile applications for iOS and Android, the web interface at https://seller.com7.uz and the server side, which give the User access to data of their marketplace stores and to auxiliary features.
1.2. Marketplace — a trading platform (Uzum Market, Yandex Market, Wildberries, Ozon and others) on which the User carries out trading activity.
1.3. Store — the seller account owned by the User on a Marketplace and connected to the Service.
1.4. Account — the User’s account in the Service created upon registration.
1.5. Access Data — API keys, logins, passwords, store identifiers and other information that the User voluntarily provides to the Service in order to connect a Store.
1.6. Agreement — this public offer together with all its annexes and subsequent amendments.
1.7. Privacy Policy — the document published at https://seller.com7.uz/privacy; it forms an integral part of the Agreement.
1.8. Acceptance — full and unconditional acceptance of the Agreement by the User in the manner set out in clause 2.3.

2. General provisions and acceptance

2.1. The Agreement constitutes a public offer under Articles 367, 369 and 370 of the Civil Code of the Republic of Uzbekistan.
2.2. The Agreement is deemed concluded upon Acceptance and remains in force until terminated in accordance with Section 15.
2.3. Any of the following actions by the User constitutes Acceptance: (a) ticking the acceptance box in the application or on the website; (b) registering an Account; (c) signing in to the Service; (d) actually using any feature of the Service. Performing any of these actions has the same legal force as signing the Agreement.
2.4. The Service records the fact of Acceptance: date and time, the version of the accepted document, the Account identifier and the network address of the device. The parties recognise this information as sufficient and admissible evidence that the Agreement has been concluded.
2.5. By accepting the Agreement the User confirms that they are at least 18 years old, have the required legal capacity and use the Service for business purposes rather than for personal, family or household needs.
2.6. If the User acts on behalf of a legal entity or an individual entrepreneur, the User confirms that they are authorised to enter into the Agreement on its behalf.
2.7. If the User does not agree with the terms of the Agreement, the User must stop using the Service and delete the Account.

3. Status of the Service

3.1. The Service is an independent software product of the Provider. The Provider is not a Marketplace, nor its representative, agent, partner or affiliate, does not act on a Marketplace’s instructions and is not a party to the relationship between the User, the Marketplace and buyers.
3.2. Marketplace names, logos and trademarks are used solely to indicate compatibility and belong to their respective right holders.
3.3. The Service does not carry out trading activity, does not participate in settlements between the User, the Marketplace and buyers, and does not store, transport or ship goods.
3.4. The Service displays data obtained from the Marketplace at the User’s request. The Provider is not the source of such data and does not guarantee its completeness, accuracy or timeliness: the seller’s cabinet on the Marketplace always remains the primary source.

4. Subject of the Agreement

4.1. The Provider grants the User the right to use the Service for its intended purpose (a simple, non-exclusive, non-transferable licence for the term of the Agreement) and provides related information and technical services.
4.2. The features of the Service include, in particular: viewing products, orders, stock, financial indicators, returns and delivery notes; working with customer reviews; auxiliary operations with supply timeslots; notifications; and other features available in the interface.
4.3. The scope and content of the features are determined by the Provider and may be changed, supplemented or discontinued without prior agreement with the User, including where the rules or technical interfaces of Marketplaces change.
4.4. The services are provided on an “as is” basis, subject to Section 12 of the Agreement.

5. Account

5.1. Registration is performed by one of the supported methods: Google, Apple, Telegram, an email address with a password, or the credentials of a Marketplace cabinet.
5.2. The User ensures that the data provided is accurate and keeps the means of access to the Account safe. Any actions performed through the Account are deemed to have been performed by the User.
5.3. If the User loses control over the Account or suspects unauthorised access, the User shall notify the Provider without delay.
5.4. One User corresponds to one Account. Creating multiple Accounts to circumvent the limits and restrictions of the Service is prohibited.
5.5. The User may delete the Account at any time in the application (“Profile” → “Delete account”). Deletion results in irreversible removal of the profile, the connected Stores and the related data.

6. Connecting Stores and Access Data

6.1. A Store is connected by the User independently and voluntarily — by providing an API key, a store identifier or the credentials of a Marketplace cabinet.
6.2. By providing Access Data, the User thereby instructs and authorises the Provider to contact the Marketplace on the User’s behalf and to perform, in the Marketplace interface, the actions provided for by the features of the Service and initiated by the User: retrieving Store data, changing prices and stock, sending replies to reviews, booking timeslots and performing other similar actions.
6.3. The User warrants that they own the Store being connected or hold the appropriate authority, and that providing the Access Data does not breach their agreements with the Marketplace, the rights of third parties or the requirements of applicable law. The User bears responsibility for any such breach.
6.4. Access Data is stored in encrypted form and used exclusively to perform features initiated by the User.
6.5. The User understands and accepts the risk that Marketplace rules may restrict the use of third-party software and the disclosure of credentials to third parties. The User bears all consequences of such use, including restriction or blocking of the Store by the Marketplace. The Provider recommends connecting a separate employee account with limited rights.
6.6. The User may revoke the granted access at any time by disconnecting the Store in the Service; the related Access Data is then deleted.
6.7. Some features are implemented through Marketplace interfaces that are not official public APIs but are available to the User in their own cabinet. The Provider does not guarantee their continuous operation and may suspend or discontinue such features without stating reasons.

7. Specific features

7.1. Timeslots and automatic booking. Acting on the User’s instruction, the Service makes attempts to book a supply timeslot. The availability of free slots is determined solely by the Marketplace; the result is not guaranteed, including where a slot is taken by another seller. The User independently verifies the outcome in the Marketplace cabinet and is responsible for fulfilling the supply, for its cancellation or rescheduling and for any related sanctions.
7.2. Reviews and automatic replies. Replies are generated from templates that the User configures and enables independently. The User is responsible for the content of the replies, their compliance with Marketplace rules and applicable law, and for the consequences of their publication.
7.3. Order and discrepancy checks. Information about discrepancies is provided for reference only, is generated from Marketplace data and does not constitute an expert opinion, a claim or evidence that goods have been lost. The User submits any related claims to the Marketplace independently.
7.4. Notifications. Push, email and Telegram notifications are delivered through third-party services (including APNs, Firebase Cloud Messaging and Telegram). The Provider does not guarantee their delivery or timeliness and is not liable for the consequences of non-delivery.
7.5. Changing prices, stock and other Store data. Such operations are executed on the Marketplace side immediately and, as a rule, irreversibly. The User is responsible for the correctness of the values entered and for their consequences.
7.6. Limits. The Provider may set and change quantitative limits on the use of individual features, including those provided free of charge.

8. Rights and obligations of the parties

8.1. The User undertakes to: use the Service in accordance with the Agreement and applicable law; not infringe the rights of third parties; keep Access Data up to date; maintain their own mandatory accounting records and keep primary documents, without relying on the Service as an accounting system or archive.
8.2. The User is entitled to: use the available features of the Service; contact support; stop using the Service and delete the Account at any time.
8.3. The Provider undertakes to: provide access to the Service within the scope of its existing features; take reasonable and adequate technical measures to protect Access Data; review the User’s requests within a reasonable time.
8.4. The Provider is entitled to: change the features, interface, limits and terms on which the Service is provided; carry out maintenance and technical work with temporary suspension of access; suspend or terminate the User’s access in the event of a breach of the Agreement, suspected unlawful access to a Store, excessive load, or upon a justified request of a Marketplace or a competent state authority; send the User service and information messages.

9. Restrictions on use

9.1. The User is prohibited from: (a) interfering with the operation of the Service, studying, decompiling or modifying its software code, copying or distributing the Service or parts of it; (b) using the Service to access third-party Stores without a legal basis; (c) reselling access to the Service, providing it to third parties or using it in their interests without the Provider’s written consent; (d) creating excessive load on the Service or using automated data-collection tools not provided for by the interface; (e) circumventing the established limits and restrictions, including by creating additional Accounts; (f) using the Service for unlawful activity, misleading buyers, or unfairly influencing reviews and ratings.
9.2. A breach of clause 9.1 constitutes grounds for immediate restriction or termination of access without compensation and without refund of amounts paid.

10. Fees

10.1. The core features of the Service are provided to the User free of charge.
10.2. Certain features may be provided for a fee. The scope of such features and the payment procedure are determined by the Provider and communicated to the User. Paid features are not offered for purchase within the mobile applications of the Service.
10.3. Paid periods and packages are non-refundable, except where expressly required by law or where the service was not provided due to the fault of the Provider.
10.4. The Provider may change the terms on which paid features are provided. Such changes do not apply to a period already paid for and not yet expired.

11. Personal data and confidentiality

11.1. Personal data is processed in accordance with the Privacy Policy (https://seller.com7.uz/privacy) and the personal data legislation of the Republic of Uzbekistan.
11.2. By giving Acceptance, the User consents to the processing of their personal data to the extent, for the purposes and for the period specified in the Privacy Policy.
11.3. When providing the Service with third-party data (including employee accounts), the User warrants that there is a legal basis for such disclosure and processing and bears sole responsibility if there is none.
11.4. The parties undertake not to disclose confidential information of the other party that becomes known to them, except in cases provided for by law.

12. Disclaimer of warranties

12.1. The Service is provided on an “as is” and “as available” basis. The Provider does not warrant: uninterrupted, error-free and continuous operation of the Service; that the Service will meet the User’s expectations or commercial goals; that any economic result will be achieved; the completeness, accuracy or preservation of data obtained from a Marketplace; the availability of features that depend on a Marketplace or other third parties.
12.2. The User uses the Service at their own risk and independently assesses its suitability for their tasks. Any decisions taken by the User on the basis of information from the Service are the User’s own decisions.

13. Liability

13.1. The parties are liable in accordance with the law of the Republic of Uzbekistan, subject to the limitations set out in this Section.
13.2. The Provider is not liable for: acts, decisions and omissions of a Marketplace, including restriction, fines, rating reduction and blocking of a Store, or changes to rules and technical interfaces; lost profit, indirect damages, loss of data and reputational harm; failure to book a timeslot, or cancellation or disruption of a supply; the inaccuracy or outdatedness of data obtained from a Marketplace; communication failures, failures of the User’s equipment or of third-party services; acts of the User and of persons who have obtained access to the User’s Account.
13.3. The Provider’s aggregate liability for all claims relating to the Agreement is limited to the amount actually paid by the User for paid features of the Service during the one calendar month preceding the event giving rise to the claim. Where the Service is used free of charge, no financial liability of the Provider arises.
13.4. The User shall reimburse the Provider for documented losses arising from the User’s breach of the Agreement, including under claims of third parties, Marketplaces and competent authorities.

14. Force majeure

14.1. The parties are released from liability for non-performance caused by force majeure: natural disasters, hostilities, acts of public authorities, accidents and outages of communication and power networks, acts of hosting and internet providers, and large-scale cyberattacks.
14.2. The parties also treat as force majeure any termination, restriction or material change by a Marketplace of its operating rules or technical interfaces that makes the performance of individual features of the Service impossible.

15. Term, amendment and termination

15.1. The Agreement enters into force upon Acceptance and remains in force indefinitely until terminated by one of the parties.
15.2. The Provider may amend the Agreement unilaterally. The new edition is published at https://seller.com7.uz/terms, stating its version and effective date.
15.3. When the version of the document changes, the Service may require the terms to be accepted again and may restrict access to features until such acceptance is given. Continued use of the Service after publication of a new edition means agreement with it.
15.4. The User may terminate the Agreement at any time by ceasing to use the Service and deleting the Account.
15.5. The Provider may terminate the Agreement unilaterally and out of court in the event of the User’s breach of its terms or upon discontinuation of the Service, notifying the User by any available means.
15.6. Termination of the Agreement does not release the parties from obligations that arose before termination.

16. Notices and communications

16.1. Legally significant messages are sent to the User through the application (including by push notification), to the email address or to the Telegram account provided at registration, and are deemed received on the day they are sent.
16.2. The User’s enquiries are sent to support: Telegram @coderuzb, email support@seller.com7.uz.

17. Dispute resolution

17.1. The Agreement is governed by the law of the Republic of Uzbekistan.
17.2. A pre-trial (claim) procedure is mandatory. The period for responding to a claim is 15 (fifteen) calendar days from the date of its receipt.
17.3. If no agreement is reached, the dispute shall be referred to the court at the location of the Provider.

18. Final provisions

18.1. If any provision of the Agreement is held invalid, the remaining provisions remain in force.
18.2. The Agreement is published in Russian, Uzbek and English. In case of any discrepancy in interpretation, the Russian edition prevails.
18.3. The Privacy Policy forms an integral part of the Agreement.
18.4. The current edition of the Agreement is always available at https://seller.com7.uz/terms.

Public Offer (Terms of Use)

1. Definitions

2. General provisions and acceptance

3. Status of the Service

4. Subject of the Agreement

5. Account

6. Connecting Stores and Access Data

7. Specific features

8. Rights and obligations of the parties

9. Restrictions on use

10. Fees

11. Personal data and confidentiality

12. Disclaimer of warranties

13. Liability

14. Force majeure

15. Term, amendment and termination

16. Notices and communications

17. Dispute resolution

18. Final provisions

Provider details