Privacy Policy

1. Data we collect

• Account data. When you sign in with Google, Apple or Telegram, we receive a minimal profile: name, email address (if provided) and avatar. When you register with email — your email and password (the password is stored only as a secure hash).
• Shop access data. The marketplace API key and shop ID you add to connect a shop. They are stored encrypted and used only to fetch your shop data. We do not ask for or store marketplace account logins or passwords.
• Shop data. Information about products, orders, stock, finances, expenses, returns, invoices, timeslots and reviews that we fetch from the marketplace to show it to you. We do not request buyers’ personal data (names, phone numbers, addresses).
• AI assistant connection data. If you connect Claude, ChatGPT or another assistant: which assistant is connected, when it was used, how many times it called tools and how the client identified itself. We do not receive the content of your conversations with the assistant.
• Technical data. Device push token (for notifications), device model and interface language, an account activity log (sign-in, shop connection, review reply, etc.) for security and support.

2. How we use data

• To run the Service: show your shop data, calculate analytics, auto-book delivery timeslots and publish review replies — on your actions.
• To answer the AI assistant you connected: when it asks, we fetch the needed data from the marketplace and pass it to the assistant.
• To send notifications about important shop events and service announcements.
• To keep your account secure, prevent abuse, support users and improve the Service.

3. Sharing with third parties

• Marketplaces (for example, Uzum). With the API key you add, we only read shop data. Timeslot booking and review replies are performed through our employee account that you add to your shop yourself — only on your initiative.
• AI assistants (Claude by Anthropic, ChatGPT by OpenAI and others) — only if you connect them yourself: by signing in to Seller Helper on the connection screen (OAuth) or with the personal link from the app. Your shop data is then passed to the chosen assistant when it asks for it and is processed under its owner’s rules. The assistant never receives your password, your marketplace API key or buyers’ personal data.
• Sign-in providers: Google, Apple, Telegram — only for authentication, when you choose that sign-in method.
• Notification delivery services: Apple Push Notification service (APNs) and Google Firebase Cloud Messaging (FCM).
• We do not sell your data and do not use it for advertising or share it with third parties for any other purpose.

4. Storage, retention and security

• Data is stored on our servers. Shop access keys are stored encrypted, passwords as an irreversible hash.
• Shop data for an AI assistant is fetched from the marketplace at the moment of the request and is not saved in our database. To verify review replies, the review feed is cached for no longer than 12 hours. Review replies published through Seller Helper and the auto-booking tasks you create are kept in your account.
• AI assistant tokens: an access token is valid for 1 hour, a refresh token for 90 days from its last use; disconnecting the assistant deletes both immediately. Expired tokens are deleted automatically once a day.
• Account data, shops and the activity log are kept while your account exists and are deleted when you delete it (see section 5).
• Access to data is restricted and granted only to run the Service and provide support.

5. Deleting your account and data

• You can delete your account in the app: Profile → Delete account (confirm by typing the word delete).
• Deleting the account permanently removes your profile, connected shops, their data, tasks, AI assistant connections and access links.
• You can also request deletion by writing to support — see the contacts below.

6. Your rights and controls

• You have the right to access, correct or delete your data.
• You can disconnect an AI assistant at any time: in the assistant’s own settings or in the Seller Helper web cabinet (“ChatGPT и Claude” section); the personal link from the app can be regenerated — the old one stops working at once.
• You can revoke access to a shop by disconnecting it in the app or deleting the API key in the marketplace cabinet, and turn off notifications in your device settings.

7. Children

• The Service is intended for entrepreneurs and sellers and is not directed at children. We do not knowingly collect children’s data.

8. Changes to this Policy

• We may update this Policy. The current version is always available at this address; the date of the last update is shown at the top of the page.

9. Contacts

For questions about privacy and data deletion, or to report a security vulnerability, contact us:

• Telegram: @coderuzb
• Email: support@seller.com7.uz
• Website: seller.com7.uz